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Infrastructure / VOIP and Hosted Telephony

VOIP and Hosted Telephony

We move estate-wide telephony to a hosted model that is simpler to run, easier to scale across sites, and integrated with the rest of your environment, so calls, reception, and safeguarding lines all work as one system.

Hosted
telephony
no on-site phone system to maintain
Multi-site
as one system
consistent across schools
Integrated
with your tools
directory and identity
Scalable
per site
add lines on demand
What it is

Telephony that scales across the estate

Hosted telephony removes the ageing on-site phone system and replaces it with a service that scales across sites and integrates with your identity and directory.

For a trust, that means consistent telephony across every school, central management, and a clear path to add or move lines without an engineer visit.

  • Hosted, cloud-managed telephony
  • Consistent across multiple sites
  • Integrated with identity and directory
  • Simple to scale and reconfigure
Who it is for

Business Manager and Director of IT

Business managers value the simplicity and cost; IT values central management and integration.

making IT better

Design / Deliver / Refresh

Where this solution primarily sits in our continuous improvement cycle.

Operating commitments

What you can expect with a support contract

These commitments apply with a Medhurst managed service or support contract; supply-only purchase is also available. Your service level agreement (SLA) sets the specifics for your contract.

Service hours
Service desk 7:30am to 5:30pm, Monday to Friday, year round
Provisioning
Adds, moves and changes on request; some work is chargeable depending on scope
Support model
Named team, monitored
Vendor partnerships and accreditations

Strategic partnerships, tailored solutions

Hosted telephony delivered through established platform partnerships, principally SCG (Southern Communications Group), selected to your need.

Industry accreditations

Speak with our experts

Tell us about your school, trust, or programme. We will route you to the right team and respond promptly.

Speak with our experts