Customer Service Portal
Log a case, make a request, and follow its progress with our support team. The portal gives Medhurst support and managed service customers direct access to the service desk, at any hour, from any device.
Open the portal
Whether you need to raise a new case or make a specific request, the portal is the quickest route to the right person. Every case has a unique reference, and the work and progress on it are recorded from start to finish, so you can see where things stand without picking up the phone.
Signing in
- Your username is your email address.
- If you have not used the portal before, choose Forgot Password to request a new password.
- Some of our managed service customers sign in with their school’s Microsoft account. To do this, choose Use External Login.
The sign-in screen
Managed service customers using a school Microsoft account choose Use external login.
Speak to the service desk
For anything that cannot wait, our service desk is available to support and managed service customers from 7:30am to 5:30pm, Monday to Friday, 52 weeks a year, excluding UK public holidays, on 01489 563000. A priority one incident receives a response within 30 minutes.
Not yet a Medhurst customer? The portal is for existing support and managed service customers. If you would like to talk about IT support for your school, college or trust, contact us and we will come back to you.
Talk to us about managed IT
One service level agreement (SLA), a named Service Delivery Manager, and a service desk your staff can reach in one place.