Support that makes the technology disappear
The best support is the support you never have to think about. Behind one number sits a service desk across first, second, and third line, proactive monitoring, safeguarding controls, and a cyber readiness cadence, so your team can focus on teaching and leadership.
Named accountability, on rhythm
Support is where the relationship lives. A single service level agreement (SLA), a named Service Delivery Manager, and a regular review cadence mean problems get owned, not passed around.
Support is also where making IT better earns its name. It is the ongoing heart of the relationship: the day-to-day service that keeps everything working between projects, and the place where we spot the next improvement and act on it.
One team, two ways to use it
Every Medhurst customer draws on the same support organisation: named engineers, a UK service desk with first, second, and third-line specialists, and the systems behind them. How you use it is up to you. With Managed IT Services we run your IT end to end under a single SLA. With support-only arrangements, our third-line specialists back up your own onsite team, taking the escalations, the complex faults, and the vendor cases they should not have to fight alone.
What changes for the school
- A single point of accountability for IT
- Safeguarding evidence that is inspector-ready
- A clear, prioritised cyber improvement path
- Faster resolution and fewer repeat faults
Support solutions
RefreshManaged IT Services
Service desk across first, second, and third line, named engineers, proactive monitoring, and a named Service Delivery Manager with termly reviews.
Explore
ScopeCyber Readiness
A structured three-stage assessment aligned to Department for Education (DfE) direction, developed through a national schools cyber readiness pilot.
Explore
RefreshFiltering and Monitoring
KCSIE-aligned filtering and monitoring with actionable alerts and inspector-ready evidence.
ExploreAlready a supported customer?
When our service desk needs to see your screen, we connect using the TeamViewer remote support agent. Download and run it, then share the session ID and password with the engineer you are speaking to. We connect only with your agreement and while you are present.
Sessions are one-off and visible to you throughout, and end when you close the agent. If you are not yet a supported customer, please speak with our team before connecting.
Downloads the Medhurst remote support agent, which detects Windows or macOS automatically.
Speak with our experts
Tell us about your school, trust, or programme. We will route you to the right team and respond promptly.