• We’re recruiting for helpdesk support roles and virtualisation engineers

    January 18th, 2013

    We’re looking for experienced and service-focused second and third line helpdesk support engineers in addition to virtualisation specialists to provide support services to our growing customer base.

    For all roles, you must be an extremely attentive individual and be able to offer a first class and responsive service to all our clients in an environment that can be very busy, dealing with each request professionally and promptly, as in many cases, we act as the organisation’s outsourced IT department responsible for its business-critical IT applications and services.

    Candidates will need to be able to work as part of the team but also independently to research unfamiliar problems to reach a solution for our clients.

    In return, we offer an excellent working environment, competitive salary and benefits, and a commitment to training and development for all staff in line with our accreditation as a Microsoft Gold Partner and HP Gold Registered Networking Specialist.

    Second Line Helpdesk role

    The successful candidate will need to have the following essential experience:

    • Windows Server – 2003/2008/SBS
    • Active Directory
    • Microsoft Exchange – 2003/2007/2010
    • Microsoft Office – all variants
    • Network Topology
    • Routers/Firewalls

    Experience of the following would also be preferred:

    • Virtualisation (Hyper-V/VMware)
    • Linux
    • Cisco

    Third Line Helpdesk role

    The successful candidate will be offering technical advice to both the first and second line support members on the helpdesk with day to day calls, improving processes and procedures for the support teams and working towards standardising the customers’ IT systems. Essential experience required includes:

    • Windows Server – 2003/2008/SBS
    • Active Directory
    • Microsoft Exchange – 2003/2007/2010
    • Microsoft Office – all variants
    • Network Topology
    • Routers/Firewalls (HP preferable)
    • Switching
    • Virtualisation (Hyper-V/VMware)

    Experience of the following would be preferred:

    • Linux
    • Cisco Firewalls/Switches
    • Wireless

    Virtualisation Engineer

    The successful candidate will be experienced in managing and monitoring virtual network environments using both Hyper-V and VMware and have the following experience:

    • SAN Arrays
    • iSCSI Storage
    • Fibre Storage
    • HP Procurve/Cisco Switching
    • System Centre Virtual Machine Manager 2008/2012
    • System Centre Data Protection Manager 2008/2012
    • System Centre Configuration Manager 2007/2012
    • Windows Server 2003/2008/2012
    • Hyper-V
    • Failover Clustering
    • Active Directory
    • Group Policy
    • DNS
    • DHCP

    For further information or to apply, please send a covering email and current CV to: HR@medhurst-it.com

    Since 1986, the Medhurst name has been synonymous with making IT work for corporate businesses and the public sector, delivering cost effective and flexible IT solutions and services to meet the individual business needs of our clients.

    Medhurst’s mission is simple – to take away the burden of IT management to enable its clients to focus on their core business. Medhurst provides a range of tailored services and scalable solutions, offering clients the flexibility to choose the level of support that best suits their requirements now and into the future. This includes acting as the client’s outsourced IT department with full responsibility for daily support or supplementing an existing IT team to provide additional expert project delivery or guidance.

    With offices in Hampshire, London, Dorset and Cheshire, Medhurst prides itself on its accountability and first-rate technology services.