We’re pleased to announce two new appointments to our helpdesk team to expand and consolidate our expertise in customer-focused IT support.
Previously the IT apprentice for Wyvern College, David Chamberlain joins Medhurst as a first line helpdesk engineer, helping to troubleshoot customer queries on the phone. He will be using his support skills from managing Wyvern’s print and video servers to help solve a range of client IT issues. David holds a Level 2 BTEC in IT in addition to a Level 2 IT Apprenticeship.
Jamie Tibbitts comes to Medhurst with over four years IT support experience, working as a Technician, Senior Technician and mostly recently Network Manager in his previous roles at local schools.
Working at both Neville Lovett School and Crofton School, Jamie has significant expertise in managing support issues and managing busy networks in education environments. Jamie will be working as a second line engineer on our helpdesk, dealing with both hardware and software issues and specifically working with MS System Centre, Configuration Manager, Operations Manager, Data Protection Manager and HyperV.
Charlie Baynes, Managing Director at Medhurst comments, “Our IT support team provides expert and responsive IT support services to our expanding customer base. We understand the crucial role that IT support plays in minimising downtime and getting our clients’ IT infrastructures back up and running as quickly as possible. Having worked at local schools, both David and Jamie understand the IT issues facing education clients and will bring valuable experience and insight to the team.”