In cooperation with various government regulatory agencies HP has announced a worldwide voluntary recall and replacement program for certain notebook computer and mobile workstation batteries. The potentially affected batteries were shipped with specific HP notebook computers and mobile workstations sold worldwide from December 2015 through December 2017.These batteries were also sold as accessories or provided as replacements through HP or an authorized Service Provider.
HP’s primary concern is for the safety of our customers. The batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important for customers to check whether their batteries are affected.
HP strongly encourages customers to validate their batteries on the HP Battery Recall website. HP has developed a BIOS update for customers whose battery is affected by this recall program that will put the battery into “Battery Safety Mode”. If the validation indicates a battery is affected, customers should discontinue use of the battery immediately by placing it in Battery Safety Mode. Once the battery is put into Safety Mode, customers may continue to safely use their notebook or mobile workstation by connecting to an HP power adapter. HP will provide replacement battery services by an authorized technician for each battery affected by this recall program at no cost.
Not all batteries in all products listed below are affected. Customers should go to the HP Battery Recall website to check if their batteries are affected, and to order free replacement battery services, if eligible.
Serial Number patterns
The serial numbers of products shipped with potentially affected batteries fall within this numerical range: xxx550xxxx – xxx750xxxx